Our conclusion: "Contributing to our clients' business outcomes"

"Is consulting just about writing documents?" -- this question, which we asked ourselves as professional consultants, was the starting point of Virtualex. Considering what consulting should truly be, and what mission will be required of it in the future, the conclusion we reached was "to contribute to our client companies' business outcomes." To do so, we believed it was necessary to offer not only consulting but also technology and outsourcing services. By providing these services seamlessly as a one-stop offering, we have aimed to become a true partner to our clients -- a virtual community shared with them in substance.

The touchpoints between companies and their customers are our business domain

The touchpoints between companies and their customers are an area of rapid change, and at the same time an area of critical importance that is directly linked to business outcomes. Customer channels -- smartphones, PCs, telephone, stores, delivery and more -- continue to diversify, and new technologies such as AI are being incorporated into each of them one after another. To plan these touchpoints strategically, embed the optimal technologies, and create new experiences between companies and their customers: that is our business domain.

Our form of social contribution: "Satisfaction in working, satisfaction in consuming"

We believe that optimising the touchpoints between companies and their customers leads to satisfaction on both sides -- consumers and companies alike. We are also connected with client companies, partner companies, our own colleagues, and our shareholders. Our corporate philosophy is to create a form of business in which every person, company and organisation we are involved with can be satisfied. Based on this thinking, we aim to contribute to society by creating a virtuous cycle of "satisfaction in working, satisfaction in consuming."

Eiki Maruyama
President & CEO, Virtualex Holdings, Inc.

Virtualex Group Corporate Philosophy
Success for the people, organization and society.

peopleWe advance toward the success for consumers & customers, clients & partners, shareholders, employees and their families, and all other stakeholders whom we interact with.

organizationWe advance toward the success for clients, partners, and group companies.

societyWe advance toward sustained success for the society and environment.

Under the ideals, we discuss, decide and take actions.